Online forensic services vary widely in quality and in what actual useful services they provide to you. If you think you have been hacked, and you are in need of computer expert forensic services, you would be best to avoid companies like Digital Forensics Corporation. Primary, these services will charge you $1,000+ make you sign an agreement which basically says you can’t complain about them publicly, run basic software to generate a report for you, and then sell you additional services for more $1,000-$5,000. The first report is not admissible in court.
We have clients who have spent $1,000 for basically a worthless report and they signed some agreement which causes personal liability for any complaints they make online. They do this by outlining a complaint resolution process by which the company goes through meaningless hoops to do nothing, and you agree by signing the contract to follow them – then if you post online how worthless and ineffective their report is, they threaten you with a claim that you have harmed their business and that you are in breach of their contract. Furthermore, you agreed by signing the contact that resolution in court is in the jurisdiction of Northern District of Ohio so you likely have to hire an attorney in that state or a local attorney to represent you remotely pro hac vice. Needless to say it is a hassle.
A sample of such ridiculous language from the aforementioned company looks as follows.
In the event the Company believes Client’s breach of this Agreement creates a risk of irreparable harm, the Company has the right to seek emergency injunctive relief before the Court of Common Pleas of Cuyahoga County or the Federal District Court for the Northern District of Ohio. Further, only in the limited scenarios of collection of unpaid fees and defamation claims, Company has the right to initiate a lawsuit outside of arbitration. CLIENT AGREES THAT THESE LIMITED EXCEPTIONS ARE FAIR.
In the event either Party receives an order from a court of law, such as a subpoena, it may require the Party to disclose Confidential Information of the other Party. Further, in the event that Client publishes/posts statements regarding Company in violation of this Agreement, Company reserves the right to disclose whatever information may be necessary to refute Client’s statements.